FAQ

What does shipping cost?

Shipping within the Netherlands and the EU is a flat €9.95 per order, and free on orders over €75. All prices include VAT. See the Shipping & Delivery page for delivery times and details.

Which countries do you ship to?

We ship to the Netherlands and across the European Union. We do not currently ship outside the EU (including the United Kingdom).

Can I return my order?

Yes — you have the statutory EU right to cancel your order up to 14 days after receipt, provided the seal has not been broken. For hygiene reasons, opened earphones and headphones cannot be returned unless faulty. See Returns & Right of Withdrawal for the full policy.

How can I pay?

We accept credit/debit card, iDEAL and Bancontact. Payments are processed securely by Stripe; we never store your full card details ourselves.

Is there warranty on my purchase?

Yes — all products carry the manufacturer's warranty and your statutory rights under EU consumer law (legal conformity). See the Terms & Conditions, Article 10, or contact us if something is wrong with your product.

The product I want is out of stock or marked "no longer available" — can you help?

Products marked "no longer available" are part of our archive and won't return. For anything else, we're a curated shop with short lines to our brands — email [email protected] and we'll tell you honestly whether and when we can get it.

How do I reach you?

Email us at [email protected]. We're listeners first — questions about matching headphones, amps and sources are always welcome.