Can I return an item I purchased at

“You have the right to cancel your order up to 14 days after receipt without giving any reason, provided that the seal has not been broken.  Due to hygiene reasons we are however unable to accept returns of earphones and headphones if they have been opened unless there is a fault with them.

When the seal is broken, your order is final and can no longer be returned. If you make use of your right of withdrawal, you have 14 days after receipt  to return your product. If you return the entire order, you will be credited with the full order amount including any shipping costs. The costs related to the Payment Method PayPal cannot be refunded,  In general the costs at around 4% of the transaction. If you return part of the order, any shipping costs will not be reimbursed. Only the costs for returning from your home to the webshop are for your own account. Consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to with all accessories supplied and in its original condition and packaging. To exercise this right, please contact us at We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order. ”